How to request deletion
Email contato@porfiriosolutions.com.br with the subject “Exclusão de dados”. Include the app name and the email address associated with your account. If possible, write from that address. Do not send passwords, identity documents or card details.
If you no longer have access to your account email, explain this in your message. We may request proportionate verification to prevent someone else from deleting your account.
What we delete
We delete your account in the named app, profile information, preferences, saved content and usage history we can link to you. We ask providers processing this data on our behalf to delete it as well. Access to the deleted account and its data ends permanently.
Timing and legally required records
We complete requests within 30 days of receipt, with identity verification when necessary. We will confirm completion by email. If ownership is unclear, we will contact you to resolve it.
Where required by law, we may keep tax documents, transaction receipts and other legally required records. We retain only what is necessary for the applicable legal period and will tell you what we must keep and why.
If you have a subscription
A store may continue renewing your subscription after account deletion. To stop future charges, cancel renewal in the App Store, Google Play or the payment channel on your receipt. You can request deletion even with an active subscription.