How to request a direct refund
Email contato@porfiriosolutions.com.br with the subject “reembolso”. Write from the email address used for the purchase or include it in your message. We acknowledge the request within 2 business days and then initiate the refund.
When to expect your refund
We return the full amount to the original payment method without deducting fees. The credit usually appears within a few business days. For card payments, it may appear on your next statement, depending on the issuer.
When we process the refund, access to the app and any materials covered by the refunded purchase ends.
Access or billing problems
After 7 days, we review requests individually. Contact us if the app malfunctioned, access was never granted or you were charged twice. If the issue was our fault, we refund the corresponding amount.
If you do not recognize a charge from Porfirio Solutions, send the date and amount to contato@porfiriosolutions.com.br. We trace the transaction, explain its origin and refund any incorrect charge in full.
Purchases billed by app stores
If Apple billed you, request a refund at reportaproblem.apple.com using the Apple Account that made the payment. If Google Play billed you, use the refund request option in Google Play Help or contact us.
The store applies the rules for the purchase channel and your region, subject to your legal rights. If you need help identifying who billed you, send the email address used for your purchase to contato@porfiriosolutions.com.br.
One-time purchases and subscriptions
A one-time purchase is billed once. If you choose a subscription, check the price, billing frequency and automatic renewal terms shown before payment.
To stop the next renewal, cancel in your App Store or Google Play subscription settings. For a direct subscription, use the payment channel shown on your receipt. Stopping renewal and requesting a refund for an amount already paid are separate requests.
Your rights and how to reach us
This policy preserves all mandatory rights and time limits in the country of purchase, including any that are more favorable to you. In Brazil, these include the right of withdrawal under article 49 of the Consumer Protection Code.
PORFIRIO SOLUTIONS LTDA, Brazilian company registration (CNPJ) 52.467.604/0001-46. Contact us Monday through Friday at contato@porfiriosolutions.com.br. We respond within 2 business days.